Privacy Policy – Aakra Game Pakistan Betting Platform

1. Who We Are

Aakra game is an online sports betting and gaming platform serving players in Pakistan. The platform is accessible at aakragame.org and through the aakra game mobile app. References to "aakra game", "we", "us" or "our" in this Privacy Policy refer to the operator of the aakra game platform.

This Privacy Policy describes our practices regarding the collection, use, storage and disclosure of personal information when you visit the aakra game website, register an account, make deposits or withdrawals in PKR, or interact with the platform in any other way. It should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

By registering an account or continuing to use the platform, you confirm that you have read this policy and understand how your personal data is handled. If you have questions about any aspect of this policy, please contact the support team using the details provided at the end of this document.

2. Data We Collect

Aakra game collects personal information at different stages of your interaction with the platform. The categories of data we collect and the circumstances in which they are collected are set out below.

2.1 Registration Data

When you create an aakra game account, you provide us with certain information that is necessary to set up and maintain your account. This includes your full name, date of birth, a valid mobile number and an email address. You will also create a username and password. All of this information is required — without it, we cannot open an account for you.

2.2 Identity Verification Data

Aakra game may request documentation to verify your identity, particularly in connection with withdrawal requests or where account activity triggers a review. Documents we may request include a copy of your CNIC (Computerised National Identity Card) or passport. This information is used solely for identity verification purposes and is stored securely.

2.3 Transaction Data

We record details of all deposits, withdrawals, bets placed and winnings credited to your account. This includes amounts in PKR, timestamps, payment methods used (JazzCash, Easypaisa, Raast, bank transfer etc.) and transaction reference numbers. This data is necessary for account management, dispute resolution and responsible gaming monitoring.

2.4 Usage and Behavioural Data

When you use the aakra game platform we may automatically collect technical information about your session. This can include your IP address, device type, browser, operating system, pages visited, time spent on each section and betting patterns. This data helps us improve the platform, detect unusual activity and ensure the security of all accounts.

2.5 Communication Data

If you contact the support team via email or live chat, we retain a record of that communication. This is used to resolve your query and to improve support quality. If you have opted in to receive promotional communications, we hold your preference information and may use it to send you relevant offers.

3. How We Use Your Data

The personal data we collect is used for the following purposes:

• Account management: To open, maintain and secure your aakra game account and give you access to all platform features.
• Transaction processing: To handle PKR deposits via JazzCash, Easypaisa, Raast and other supported channels, and to process withdrawal requests accurately and efficiently.
• Identity verification: To confirm your identity when required, particularly in connection with withdrawals or where account review is triggered.
• Customer support: To respond to queries, resolve disputes and follow up on any concerns you raise with the support team.
• Responsible gaming: To monitor betting activity in connection with responsible gaming obligations, including detecting signs of problematic gambling behaviour and applying player-set limits.
• Security and fraud prevention: To protect all accounts on the platform by identifying unusual activity, investigating suspicious patterns and preventing unauthorised access.
• Platform improvement: To analyse how the platform is used so we can fix issues, improve features and make the aakra game experience better for Pakistan players.
• Promotions and communications: To send you information about bonuses, free bets and platform updates — but only where you have opted in to receive such communications. You can opt out at any time through your account settings or by contacting support.

We do not use your personal data for purposes beyond those listed above without first obtaining your consent or updating this policy to reflect the new use.

4. Payment Information

All financial transactions on aakra game are processed in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer and cards where available. When you make a deposit or request a withdrawal, payment data passes through secure channels operated by our payment partners.

Aakra game does not store complete payment credentials such as full card numbers, JazzCash PINs or Easypaisa wallet passwords on our systems. Transaction references, amounts and timestamps are retained for account records and dispute resolution purposes only.

All payment data transmitted between your device and aakra game servers is protected using industry-standard encryption (TLS). You should always ensure that you are accessing the platform over a secure connection and that you do not share your payment credentials with anyone, including support staff — our team will never ask for your PIN or wallet password.

5. Sharing Your Data

Aakra game does not sell, rent or trade your personal information to third parties. However, there are limited circumstances in which your data may be shared with external parties:

• Payment processors: We share the minimum necessary transaction data with payment providers (such as JazzCash and Easypaisa) to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where a third-party verification service is used to confirm your identity documents, only the data required for that check is shared with the provider.
• Technology and hosting providers: Service providers who help operate the platform's infrastructure may have access to technical data as part of their contracted role. They are bound by confidentiality obligations and are not permitted to use the data for their own purposes.
• Legal requirements: We may disclose personal data if required to do so by applicable law, or in response to a valid legal request. In such cases, we will disclose only what is strictly required.

In all cases where data is shared with third parties, we take reasonable steps to ensure that those parties handle your information responsibly and in accordance with applicable data protection standards.

6. Cookies & Tracking

Aakra game uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. The types of cookies we use are as follows:

• Essential cookies: These are required for the platform to function. They handle login sessions, security tokens and basic navigation. Without them, the platform cannot work properly.
• Preference cookies: These remember your settings — such as your preferred language or display options — so you do not have to reconfigure them each time you visit.
• Analytics cookies: We use analytics tools to understand how players use the platform. This helps us identify areas for improvement. The data collected is aggregated and does not identify individual users.

You can control cookies through your browser settings. Blocking essential cookies will affect your ability to use the platform. Blocking analytics cookies will not affect platform functionality. Note that clearing cookies will log you out of your current session.

7. Data Retention

Aakra game retains personal data for as long as your account is active and for a reasonable period thereafter. Specific retention periods depend on the type of data:

• Account registration data is retained for the duration of your account and for a defined period following closure.
• Transaction records, including PKR deposit and withdrawal history, are retained for an extended period to support account audits and dispute resolution.
• Identity verification documents are retained for the period required by applicable internal policies and then securely deleted.
• Support communication records are typically retained for a period sufficient to resolve any related disputes and then deleted.

When data is no longer required and there is no legal or operational reason to retain it, it is securely deleted or anonymised so that it can no longer be associated with you personally.

8. Security Measures

Aakra game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS protocols
• Encrypted storage for sensitive personal information and identity documents
• Access controls that restrict who within the organisation can access personal data
• Regular security reviews and monitoring of platform infrastructure
• Two-factor authentication options for registered player accounts

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — using a strong, unique password for your aakra game account, not sharing your login details, and contacting support immediately if you suspect your account has been compromised.

9. Your Rights

As a registered player on aakra game, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any of the personal data we hold is inaccurate or out of date, you can ask us to correct it. You can update basic account details directly through your account settings.
• Right to deletion: You can request that we delete your personal data. We will comply where there is no legal or operational requirement to retain it. Note that deletion of account data will result in account closure.
• Right to opt out of marketing: If you have previously opted in to receive promotional communications from aakra game, you can withdraw that consent at any time. You can do this through your account settings or by contacting support.
• Right to data portability: You may request that your personal data be provided to you in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact the aakra game support team. We may need to verify your identity before processing your request. We aim to respond to all data requests within 30 days.

10. Children's Privacy

Aakra game is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a person under 18 has registered an account or provided personal data to the platform, we will take immediate steps to close that account and delete the associated data.

If you are a parent or guardian and believe that a minor has registered on aakra game, please contact the support team immediately so the matter can be investigated and resolved. We take under-age access seriously and have age verification checks in place as part of the registration process.

11. Changes to This Privacy Policy

Aakra game may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data handling practices, or to address new requirements. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For material changes that significantly affect how your personal data is handled, we will make reasonable efforts to notify registered players — for example, through a notice on the platform or via the contact details registered on your account. Continued use of the aakra game platform after an updated Privacy Policy has been published constitutes your acceptance of the changes.

We encourage you to review this page periodically so you are always aware of the current policy. If you have concerns about any change, you are welcome to contact us before the change takes effect.

12. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, please reach out to the aakra game support team. We aim to respond to all enquiries promptly and to handle privacy-related requests with care.